Finely Tuned is looking for an experienced Operations Manager to join our Sydney team.

This is a hands-on, detail-heavy role sitting across Finely Tuned’s touring, events, festivals, venues and agency work. You will be responsible for taking projects from confirmation through to successful delivery, making sure every event is properly advanced, budgeted, documented, staffed and executed. The role will also support early operational feasibility for new projects, including scouting and assessing potential sites or locations where required.

The role will support our artist touring department, major events including Lost Paradise, brand-led projects through Layers Agency and venue operations at Berry Hill. Once a tour, show, client activation or venue booking is confirmed, you will be the person helping turn the idea into a well-run, commercially controlled and professionally delivered event.

We are a lean, high-performance team, so this role requires someone who is calm under pressure, highly organised, commercially aware and willing to get stuck into the detail.

About the role

You will work closely with our commercial, programming, marketing, finance, production, venue and event teams to coordinate the operational delivery of tours, shows, festivals, venue bookings and agency projects.

The role includes:

• Managing project logistics from confirmation through to post-event wrap

• Advancing shows, tours and events with artists, agents, managers, venues, promoters, suppliers and internal teams

• Reviewing contracts, riders, venue requirements and operational documents

• Supporting the business development team with budget creation for tours, events and activations

• Managing venue holds, show files, production documents, guest lists, accreditation and key project information

• Tracking budgets, costs, show P&Ls, settlements and reconciliation requirements

• Coordinating flights, accommodation, ground transport, visas, tax documentation and artist logistics where required

• Managing event builds and ticketing setup in collaboration with internal teams and external partners

• Monitoring ticketing and commercial performance, then flagging issues early

• Coordinating suppliers, runners, assistants, local crew and other operational support

• Supporting on-road delivery as required, including tour management, artist liaison or ground support

• Supporting Lost Paradise and other peak-period events with artist logistics, back-of-house operations, hospitality, scheduling and post-event debriefs

• Supporting Layers Agency projects once deals are confirmed, coordinating the successful delivery of brand activations, client events and agency-led projects

• Supporting Berry Hill bookings once confirmed, coordinating the operational delivery of weddings, events, retreats, accommodation bookings and other venue activity

• Assisting with Berry Hill’s ongoing site operations, including coordinating with the property manager, cleaners, suppliers and other contractors to ensure the venue is well maintained and event-ready

• Scouting and assessing potential locations for new events and projects, including large-scale outdoor festival sites, one-off event locations and brand activation opportunities

• Supporting early site feasibility by considering access, capacity, infrastructure, accommodation, parking, noise, operational flow, supplier access and overall event suitability

• Keeping project documentation accurate, organised and up to date

• Innovating and documenting our internal systems and processes

About you

You are highly organised, proactive and commercially switched on. You are just as comfortable working through a spreadsheet as you are solving a problem on-site.

You understand that great event delivery comes from detail, communication and follow-through. You can stay calm when timelines are tight, stakeholders are demanding and plans change quickly.

You will likely have:

• 5+ years’ experience in event operations, tour management, production coordination, agency delivery or a similar role

• Strong understanding of live music, touring, festivals, venues or brand activations

• Experience working with budgets, settlements, P&Ls or project financial tracking

• Confidence using a broad range of systems and project management tools, with the ability to quickly learn new platforms

• Confidence reading contracts, riders, stage plots, tech specs and venue documents

• Experience assessing event sites, venues or locations from an operational, logistical or guest-experience perspective

• Confidence coordinating venue operations, suppliers, contractors and site maintenance requirements

• Excellent written and verbal communication skills

• Strong spreadsheet, documentation and project management skills

• The ability to manage multiple projects at once without losing detail

• A calm, firm and professional communication style

• A low-ego, hands-on approach

• A genuine interest in music, events, culture and the work Finely Tuned does

• Valid Australian work rights including any appropriate work visa

The Finely Tuned way

We are a small, ambitious team working across music, festivals, touring, venues, creative projects and brand partnerships.

Our team culture is built on trust, clear communication and shared accountability. We need someone who brings positive energy, takes ownership and helps make the people around them better. We treat contractors, stakeholders and patrons with respect and openness because they are our community.

This is not a role for someone who only wants to delegate from a distance. It is a role for someone who can think strategically, manage detail and jump in when something needs to get done.

Role details

Role: Operations Manager

Location: Sydney

Employment type: Full-time

Start date: Monday 3 August 2026

Probation: 3 months

Salary: $100k–$125k plus super, depending on experience